DRV8825EVM Software Installation Issue

Hi Javier,

There were reports of a similar problem last year. Please see LINK for details.

Please let us know if this is the similar problem you are seeing.

Rick, 

I went ahead and walked my customer through the steps taken in the post, and unfortunately that did not solve the problem. We tried removing the \Apps\2.0\ directory to try to get the executable to run with no success, and then I verified that they have the necessary runtime libraries installed on their PC.

I myself was able to successfully install the executable and have not been able to produce the error.

The exact error the customer is getting when running the executable as an admin is shown below:

I am not sure where to go from here, I looked up if there could be any similar issues online. I'll find out if I can get a hold of the 'details' of the issue so maybe we can get a better understanding.

-Javier

Hello,

I am having the same problem with the same error messages. Was this ever resolved?

-S. Smith

Hi Stephanie,

Please try the following.

Go to the DRV8802EVM tool folder. You will find the file listed you requested under DRV88xx Software (Rev. C). The GUI in the application folder can be used for multiple devices. Select the appropriate tab.

The direct link to the file is http://www.ti.com/lit/zip/slvc342   ( updated with correct link )
 
This GUI has worked for others in the past. See link e2e.ti.com/.../2112178 for details.

Hi Rick,

I am not having any success trying to run setup from the applications folder. When I do, I get an error message "Application download did not succeed. Check your network connection, or contact your administrator." When I look at the details, they are very similar to those reported earlier in the thread by someone else (I copied mine below).

I am running Windows 10, my network connection for all other purposes is fine.

Thanks,

Stephanie

PLATFORM VERSION INFO
 Windows    : 10.0.14393.0 (Win32NT)
 Common Language Runtime  : 4.0.30319.42000
 System.Deployment.dll   : 4.6.1586.0 built by: NETFXREL2
 clr.dll    : 4.6.1648.0 built by: NETFXREL3STAGE
 dfdll.dll    : 4.6.1586.0 built by: NETFXREL2
 dfshim.dll    : 10.0.14393.0 (rs1_release.160715-1616)

SOURCES
 Deployment url   : file:///C:/Users/martzlab/Desktop/Application/DRV8824-25%20EVM.application
 Deployment Provider url  : cna0222673/.../DRV8824-25 EVM.application

ERROR SUMMARY
 Below is a summary of the errors, details of these errors are listed later in the log.
 * Activation of C:\Users\martzlab\Desktop\Application\DRV8824-25 EVM.application resulted in exception. Following failure messages were detected:
  + Downloading http://cna0222673/DRV8824-25 EVM/DRV8824-25 EVM.application did not succeed.
  + The remote name could not be resolved: 'cna0222673'

COMPONENT STORE TRANSACTION FAILURE SUMMARY
 No transaction error was detected.

WARNINGS
 There were no warnings during this operation.

OPERATION PROGRESS STATUS
 * [6/6/2017 6:09:48 PM] : Activation of C:\Users\martzlab\Desktop\Application\DRV8824-25 EVM.application has started.

ERROR DETAILS
 Following errors were detected during this operation.
 * [6/6/2017 6:09:49 PM] System.Deployment.Application.DeploymentDownloadException (Unknown subtype)
  - Downloading http://cna0222673/DRV8824-25 EVM/DRV8824-25 EVM.application did not succeed.
  - Source: System.Deployment
  - Stack trace:
   at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)
   at System.Deployment.Application.SystemNetDownloader.DownloadAllFiles()
   at System.Deployment.Application.FileDownloader.Download(SubscriptionState subState, X509Certificate2 clientCertificate)
   at System.Deployment.Application.DownloadManager.DownloadManifestAsRawFile(Uri& sourceUri, String targetPath, IDownloadNotification notification, DownloadOptions options, ServerInformation& serverInformation)
   at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestDirect(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, IDownloadNotification notification, DownloadOptions options, ServerInformation& serverInformation)
   at System.Deployment.Application.DownloadManager.FollowDeploymentProviderUri(SubscriptionStore subStore, AssemblyManifest& deployment, Uri& sourceUri, TempFile& tempFile, IDownloadNotification notification, DownloadOptions options)
   at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestBypass(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, SubscriptionState& subState, IDownloadNotification notification, DownloadOptions options)
   at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
   at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)
  --- Inner Exception ---
  System.Net.WebException
  - The remote name could not be resolved: 'cna0222673'
  - Source: System
  - Stack trace:
   at System.Net.HttpWebRequest.GetResponse()
   at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)

COMPONENT STORE TRANSACTION DETAILS
 No transaction information is available.

Yes, I did try that version.