Hi team,
Could you please let me know the possible reason why the GUI shows "EVM status: communication error" and how to resolve this?
Regards,
Itoh
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Hi team,
Could you please let me know the possible reason why the GUI shows "EVM status: communication error" and how to resolve this?
Regards,
Itoh
Hi Itoh-san,
Does the USB-AudioEVM show up in the Sound, video and game controllers section in the Device Manager?
You may need to uninstall and then reinstall the software. If the USB-AudioEVM does show up as shown above, have you tried a different USB port on the PC?
Regards,
Aaron Estrada
Hi Aaron-san,
Thank you, my customer tried the different port and then it resolved!
Regards,
Itoh
Hi Aaron-san,
Sorry, let me correct myself. My customer succeeded to initialize the codec by plugging and unplugging, but it still shows the "communication error" status.
Anyway, from the above thread, I found the support of this EVM software is very problematic.
Does my customer need to update the FW and then use Windows 7 and change the language to English?
My customer spent a lot of time by debugging this and I'm very concerned how we can resolve this without wasting my customer's time.
Regards,
Itoh