TAS2560EVM: EVM not connected (offline) - download unsuccessful, hardware ID incorrect, unable to playback audio

Hello, 

The TAS2560EVM will need to be configured before it will be able to output sound so getting it to communicate with PPC3 might solve the rest of your issues. When you say "Download unsuccessful" what are you referring to? This makes me wonder if the PPC3 app or the TAS2560 plug in didn't install properly. Additionally, it seems like the computer recognized the EVM correctly, but you could try a different USB cable to see if that helps the PPC3 GUI detect the EVM. 

Thank you, 
Justin Beigel

Hi Justin,

"Download unsuccessful"  is from System Check (Hardware check)

I have tried 2 different cables -  including one that came with EVM - same result - PPC3 cannot connect (or detect?)  but PC can.

How can i check if the TAS2560 plug in installed correctly,   or re-install it.

Hi Justin,

Do you have any suggestions or ideas to try?  I'm stuck.

Hello, 

If you want to try re-installing the plug in, you can hover over it in PPC3, and a red x will appear in the lower right corner. This will allow you to uninstall the app and then you can re-install it the same way you did the first time. 

Best Regards, 

Justin Beigel

Hi Justin,

I did that,  also tried running the app in compatibility mode (win 7)   my os is win10.   But no luck.

the USB connection is working, as the PC has no issues detecting the audio card. the power is correct.

Just to clarify, the TAS2560EVM is directly connected to PC. 

How can I use this EVM?  plz help.

Hello, 

Can you take a picture or confirm your jumper settings just incase that is part of the problem? 

Thank you, 

Justin Beigel

Hi Eresh,

Could you please check the following and let us know what you get?

• Measure VBAT voltage at J2
• Measure VDD voltage at J4
• Measure IOVDD voltage at J7
• Power up the EVM, and inspect I2C lines when connecting it to the PC. Do you see any communication on the bus? Just check if signals are changing, not necessary to specify the data itself.

Do you have only one board to test? Just want to check if you can try with another one.
It could be that TAS2110 controller on board is not getting the correct firmware from EEPROM, I'll check if we can get it updated on your end.

Best regards,
-Ivan Salazar
Applications Engineer

Hi Ivan,

• Measure VBAT voltage at J2

ES>  VBAT = 4.9V

• Measure VDD voltage at J4

ES> VDD = 1.8V

• Measure IOVDD voltage at J7

ES> VDD = 1.8V

• Power up the EVM, and inspect I2C lines when connecting it to the PC. Do you see any communication on the bus? Just check if signals are changing, not necessary to specify the data itself.

ES>  I see that they're pulled up to 3.3V.   I don't have the equipment right now, i'll check for bus activity later today.

I only have this one board.  Please let me know on the firmware update.

Is it possible to contact you and team directly?  I contacted sales rep for your company (nauto.com) but haven't heard back.

please provide email address - I'd like to setup conference call.

Thanks for your help.

Hi Eresh,

Let me reach out to you directly over direct message, then I can share email details.

Thanks and Best regards,
-Ivan Salazar
Applications Engineer

Hi Eresh,

Please let us know how it goes with the new EVM once you get it. We may close this thread if everything goes OK.

Thanks and Best regards,
-Ivan Salazar
Applications Engineer