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PUREPATHCONSOLE: Download error 500

Takashi Yamaguchi
Genius 11600 points
Part Number: PUREPATHCONSOLE
Other Parts Discussed in Thread: PCMD3140

Tool/software:

Hi team,

My customer is trying to install Pure path console from the Web site below to evaluate PCMD3140. However, when the customer goes to the Download--> Request, an Error500 is displayed and cannot be downloaded. Could you tell me the solution? 

https://www.ti.com/tool/PUREPATHCONSOLE#downloads

Here is the error information.
---------------
Service unavailable
Error 500
The service is temporarily unavailable. Please try again later or try these steps:
 
Restart your browser
Clear cookies in your browsing data
Disable ad blockers in your browser's privacy settings
If these steps didn't work, contact support.
---------------

Regards,
Yamaguchi
  • 0
    TI__Mastermind 28040 points

    Hi Yamaguchi-san,

    We recently started migrating our secure software service earlier this week and it just finished a few hours ago. That may have caused errors trying to access it. Could the customer try again? From my view, the page is working.

    Best regards,
    Jeff McPherson

  • 0 in reply to Jeff McPherson
    TI__Genius 11600 points

    Hi Jeff-san,

    My customer has tried several times again in this week, but it still appear the Error500. They also cleared cookies and reset the browser, but there were no improvement. Do you have any other idea to resolve it, could you let me know?

    Regards,

    Yamaguchi

  • +1 in reply to Takashi Yamaguchi
    TI__Mastermind 28040 points

    Hi Yamaguchi-san,

    Are they using a business network to access the page? Is it possible they are getting blocked by their company security? I would recommend the customer try a different network is possible.

    If there is no improvement, we can provide the approval and downloads manually.

    Best regards,
    Jeff McPherson