PUREPATHCONSOLE: PurePath Console request rejected

brett kelly

Part Number: PUREPATHCONSOLE
Other Parts Discussed in Thread: TAS2781

Tool/software:

a support case was opened CS2673259

There was a generic response

"Our website does not authorize and approve the use of a free email domain and non Latin characters when submitting an application for any type of product and documentation."

My account is NOT a free domain and there are all Latin characters

I tried to submit a new request, But the site wont let me

Would you be able to assist?

Thanks

8 months ago

0 Sydney Northcutt 8 months ago

TI__Mastermind 18800 points

Hello,

Thank you for reaching out. We have added you to the PPC3 SW page and you should now have access. Let us know if you have any further issues.

Regards,
Sydney Northcutt

0 brett kelly 8 months ago in reply to Sydney Northcutt

Prodigy 10 points

Great Thanks

0 brett kelly 8 months ago in reply to Sydney Northcutt

Prodigy 10 points

Hi Sydney

I have installed and had approved access to the TAS2781 SW.

But it does not show up in PPC3 Apps

Is there somethin else needing to be done?

Thanks

0 Sydney Northcutt 8 months ago in reply to brett kelly

TI__Mastermind 18800 points

Hi Brett,

Please follow the instructions in the following thread: https://e2e.ti.com/support/audio-group/audio/f/audio-forum/1390575/faq-purepathconsole-how-to-install-purepath-console-3-device-apps-manually.

Regards,
Sydney Northcutt

+1 brett kelly 8 months ago in reply to Sydney Northcutt

Prodigy 10 points

Got it. Thanks

Audio

Audio forum

PUREPATHCONSOLE: PurePath Console request rejected