• State TI Thinks Resolved
  • Locked Locked
  • Replies 4 replies
  • Answers 1 answer
  • Subscribers 30 subscribers
  • Views 238 views
  • Users 0 members are here
Support feedback
Options
Options
Related

This thread has been locked.

If you have a related question, please click the "Ask a related question" button in the top right corner. The newly created question will be automatically linked to this question.

PUREPATHCONSOLE: Installed purepath console 3 but PPC STOP

JUNKUN KONG
Prodigy 40 points
Part Number: PUREPATHCONSOLE


Tool/software:

Hello

After installing and running PurePath Console 3(PPC), PCC3 keeps stopping as shown in the following screen.

1. Stops immediately after running PPC3

2. Stops after Sign in

3. Report information when force-quitting PPC3 and then re-running it

 The report information is as follows.

-------------------------------------
2025-04-30T01:05:51.008Z
uncaughtException! Error: Not running
at Server.close (net.js:1344:11)
at Window.signinListener (file:///C:/Program%20Files%20(x86)/Texas%20Instruments/PurePath%20Console%203/source/app/controller/app_center.controller.js:1153:12)
at Window.EventEmitter.emit (events.js:126:20)
at IDWeakMap.global.__nwObjectsRegistry.handleEvent (node.js:795:26)
-------------------------------------
2025-04-30T01:05:55.926Z
uncaughtException! Error: listen EADDRINUSE
at exports._errnoException (util.js:742:11)
at Server._listen2 (net.js:1126:19)
at listen (net.js:1168:10)
at Server.listen (net.js:1243:5)
at new <anonymous> (file:///C:/Program%20Files%20(x86)/Texas%20Instruments/PurePath%20Console%203/source/app/controller/app_center.controller.js:241:21)
at invoke (file:///C:/Program%20Files%20(x86)/Texas%20Instruments/PurePath%20Console%203/source/app/views/js/external/angular.js:3965:17)
at Object.instantiate (file:///C:/Program%20Files%20(x86)/Texas%20Instruments/PurePath%20Console%203/source/app/views/js/external/angular.js:3976:23)
at file:///C:/Program%20Files%20(x86)/Texas%20Instruments/PurePath%20Console%203/source/app/views/js/external/angular.js:7307:28
at link (file:///C:/Program%20Files%20(x86)/Texas%20Instruments/PurePath%20Console%203/source/app/views/js/external/angular-route.js:907:26)
at nodeLinkFn (file:///C:/Program%20Files%20(x86)/Texas%20Instruments/PurePath%20Console%203/source/app/views/js/external/angular.js:6737:13)
-------------------------------------
2025-04-30T01:05:55.933Z
uncaughtException! Error: listen EADDRINUSE
at exports._errnoException (util.js:742:11)
at Server._listen2 (net.js:1126:19)
at listen (net.js:1168:10)
at Server.listen (net.js:1243:5)
at new <anonymous> (file:///C:/Program%20Files%20(x86)/Texas%20Instruments/PurePath%20Console%203/source/app/controller/app_center.controller.js:1225:9)
at invoke (file:///C:/Program%20Files%20(x86)/Texas%20Instruments/PurePath%20Console%203/source/app/views/js/external/angular.js:3965:17)
at Object.instantiate (file:///C:/Program%20Files%20(x86)/Texas%20Instruments/PurePath%20Console%203/source/app/views/js/external/angular.js:3976:23)
at file:///C:/Program%20Files%20(x86)/Texas%20Instruments/PurePath%20Console%203/source/app/views/js/external/angular.js:7307:28
at link (file:///C:/Program%20Files%20(x86)/Texas%20Instruments/PurePath%20Console%203/source/app/views/js/external/angular-route.js:907:26)
at nodeLinkFn (file:///C:/Program%20Files%20(x86)/Texas%20Instruments/PurePath%20Console%203/source/app/views/js/external/angular.js:6737:13)

Even after uninstalling PPC3, reinstalling java script, and reinstalling PPC3, the phenomenon is the same.

Please help me solve this problem.
Thank you.

Best Regards,

  • 0
    TI__Intellectual 2291 points

    Hi Junkun,

    Have you tried closing the PPC3 and re-opening again (not re-installing). We have seen such issues with few customers and simply re-opening PPC3 solved those issues. Please let us know if you still see the issue.

  • 0 in reply to Nayeem Mahmud
    Prodigy 40 points

    Hi Nayeem Mahmud

    After running PPC3, closing it and running it again, it freezes (stops) with the same "Sign in window is loading..." screen as the second attached picture above.

    Even if I reboot my computer, the symptoms are the same.

    Every time I run PCC3, the process in the computer task manager shows the following case.
    The computer OS is Windows 10 (64bit).

    Best Regards,

  • 0 in reply to JUNKUN KONG
    TI__Intellectual 2291 points

    Hello Junkun,

    I will share your issue with our PPC3 team and see if they have any solution for this issue. In the meantime, let's check if you can use the PPC3 without signing in.

    What device app are you going to use? We can manually install that device app. Also, another suggestion is if you can try to install the PPC3 on a different computer and check if it works. Also make sure you downloaded the latest PPC3 v3.2.1

  • 0 in reply to Nayeem Mahmud
    TI__Intellectual 2291 points

    Hello Junkun,

    I received the reply from our PPC3 team. Please see the details below. Let me me know if you still have the issue.

    Root cause: The port used by PPC3 sign in window (20123) is already used by some other process.

    Fix: Kill the process using the port 20123 using its process id.

    Steps:

    1. Open command prompt (Run as administrator)
    2. Find the process using the port 20123 (Find the process ID)
      netstat -ano | findstr :20123
    3. Kill the process using its process id.
      taskkill /PID <Enter the Process ID> /F