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PCM2912: D− line inactive on PCM2912 despite valid 3.3 V, 12 MHz clock, and D+ activity

Part Number: PCM2912

Tool/software:

Hello,

I am working on a custom board using the PCM2912 as a USB Audio interface to a PC, based on the TI reference schematic. I am encountering a critical issue that I am unable to resolve despite extensive verification.

When I connect the board to a PC, Windows shows the message:
"USB Device Not Recognized"

Using an oscilloscope to probe the USB lines:

  • D+ shows valid activity at connection (USB burst visible)

  • D− remains stuck at 0 V (no transition)

Please find schematic and PCB layout attached below.

Verifications performed:

  • Power: The chip receives a stable 3.3 V between VDD and DGND

  • Crystal: 12 MHz clean sine wave observed on XTO (pin 7)

  • D− connection: 20 Ω between USB P3.2 and U1.3 through R2 (22 Ω)

  • No short to GND: 200 kΩ between D− and GND

  • D+ to GND resistance: 12 MΩ

  • Assembly: Machine-soldered, visually inspected

  • Tested on multiple USB cables and host PCs

We are using the PCM2912, which is now marked as “not recommended for new designs”, replaced by the PCM2912A.

I verified that the series resistors R2/R3 (22 Ω) are correctly placed as recommended in the datasheet.

No other USB device is detected by the host.


Has anyone experienced a similar case where D− is inactive, despite valid D+, clock, and power?
I would really appreciate any insights, suggestions, or confirmation if this behavior may have been observed with specific PCM2912 lots.

Thank you in advance!