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TAA5212EVM-K: Pure Path™︎ Console does not recognize the device

Part Number: TAA5212EVM-K
Other Parts Discussed in Thread: TAA5212

Tool/software:

Hello engineers,

I have one question about TAA5212EVM and Pure Path Console from my customer.

My Customer says that Pure Path Console does not recognize the TAA5212EVM as device.

Do you have any opinion to solve this error?

Below is customer's screenshot when error is happened.

It appears to be recognized as a device in Device Manager.

Best regards,