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TLV320AIC3256: purepath studio

ben biles
Intellectual 870 points

Part Number: TLV320AIC3256
Other Parts Discussed in Thread: TLV320AIC3254,

Hi, I am having trouble getting permission to download Purepath Studio.

I have downloaded and used the older version in the past without issue.

They keep sending emails saying they will do a business review but nothing happens.

It seams like an odd thing to do since I may have to use a part from another company if

I cannot download it.

I'd rather stick with TLV320AIC3254 or TLV320AIC3256 since I have used the codec before.

I'm a small startup audio design engineering company based in the UK.

Do you think that is a problem for TI? Do they only allow larger corporate users to use Purepath Studio?

  • 0
    TI__Expert 6440 points

    Hi Ben,

    Let me see how we can help you. We will ping you in private E2E for further resolution.

    Best Regards.

  • 0 in reply to Diljith
    Intellectual 870 points

    Thank you for your reply Diljith. I just PM'd you :)

    Ben

  • 0 in reply to ben biles
    TI__Expert 6440 points

    Hi Ben,

    Thanks for working with us on this. We have granted you access. We apologize for the delay and would like to thank you for your patronage.

    An email with the notification and download instructions will be sent out to you.

    Best Regards.

  • 0 in reply to Diljith
    Intellectual 870 points

    Great news, thanks Diljith , I await the download link :)

    Ben

  • 0 in reply to ben biles
    Intellectual 870 points

    Hi ,

    I never received the download link for PurePath Studio.

    Should I give up ?

  • 0 in reply to ben biles
    TI__Expert 6440 points

    Hi Ben,

    Our system shows you as having access from September 2018.

    I have also shared the download link with you privately for your convenience.

    Please try downloading the software and let me know if you face issues.

    Best Regards.

  • 0 in reply to Diljith
    Intellectual 870 points

    Hi Diljith,

    I fill in the customs form to download the software and get this reply below.

    Same as before , nothing happens after that and now download link emailed to me.

    Any ideas ?

    Thanks , Ben

    Hi ben , Thank you for contacting Texas Instruments. Your request has been acknowledged. In order for you to be able to access restricted information, we must first conduct a business review and seek an approval from our business unit. We have already forwarded your request and once approved you will be contacted accordingly. Please allow 24-48 hours or more for this request. Kindly note that there's no guarantee that this will be approved. Since this request was already forwarded to the concerned department. I will now proceed to close this case on my end. In order to improve the quality of my service, I would appreciate if you can participate in a quick survey, which will be sent to you once the case is closed. Please take a moment to provide your honest feedback regarding your support experience. Thank you for contacting TI customer support you have a great day! Regards, Siegfred Oreta TI Customer Support Center

  • 0 in reply to ben biles
    TI__Mastermind 30250 points

    Hi Ben, 

    Were you able to get Purepath Studio access?  

    Please let me know if you are still needing access and I will make sure you have it.

    best regards,

    -Steve Wilson

  • 0 in reply to Steve-Wilson
    Intellectual 870 points

    NO , if I click download then I submit export customs info I never get sent a download link.

    I already had access to PurePath before but can't find my old download of it.

    I've basically given up. 

    I managed to get a second order biquad filter running in my arm MC DSP library but have some

    noise issues as I would need to oversample and filter to. Yes I i'm sure I could do this but..

    It would make more sense to just use TI's codec as its more suited for low power.

    I see in the TLV320AIC3254 data sheet I'll need to use the PurePath software to generate the hex code to make

    the EQ curve i need for the application using 1st order IIR filters.

       

  • 0 in reply to ben biles
    TI__Mastermind 30250 points

    Ben, 

    I want to apologize, I'm not sure how your requests get lost in export customs,  I have forced your approval, and it should now be available for you to download in your MySecureSoftware at TI.com click link below:

    best regards,

    -Steve Wilson

  • 0 in reply to Steve-Wilson
    Intellectual 870 points

    Hi Steve,

    This worked , thank you for fixing this !

  • 0 in reply to ben biles
    TI__Mastermind 30250 points

    No problem Ben.  Im sorry it took so long to fix! I'm glad you're up and running now.

    best regards,

    -Steve Wilson