tms320d788e001

Andrej Babababa

Prodigy 90 points

Tell me to replace this product with a similar one. I want to replace the failed one.

over 5 years ago

0 Rex Chang over 5 years ago

TI__Guru 50170 points

Hi, Andrej,

If you believe there was a problem with the unit you purchased, the TI customer return request portal is available at:

http://www.ti.com/support-quality/additional-information/customer-returns.html

if you would just like to buy another device see https://www.ti.com/store

You will need to provide the orderable part# for both cases.

Rex

0 Andrej Babababa over 5 years ago in reply to Rex Chang

Prodigy 90 points

the chip is in the device that I bought. and the marking on it is tms320d788e001.but I can’t find this chip on your site.

0 Rex Chang over 5 years ago in reply to Andrej Babababa

TI__Guru 50170 points

Hi, Andrej,

The chip you have doesn't match exactly with TI part number. I am not sure the source of the chip you have. I don't have info on this particular chip.

Rex

0 Andrej Babababa over 5 years ago in reply to Rex Chang

Prodigy 90 points

0 Mukul Bhatnagar over 5 years ago in reply to Andrej Babababa

TI__Guru* 82445 points

Hi Andrej

The D788 information is not on public ti.com forums. This device family is typically used for our Dolby DTS enabled portfolio used in AVRs and other audio applications.

There is no support on E2E for this device family.

If you are having issues with purchased devices please use the customer return portal Rex provided in his original post along with copies of the paperwork that they purchased the units from TI directly or a TI approved distributor.

Hope this helps.
Regards

Mukul

0 Debbie Greenstreet over 5 years ago

TI__Prodigy 580 points

Hi Andrej,

The device that you reference requires third party approval to purchase. Please let us know if you have such approval and we can discuss offline.

Debbie

Audio

Audio forum

tms320d788e001