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TAS2557EVM: PPC3 Hang

Part Number: TAS2557EVM
Other Parts Discussed in Thread: PP-SALB2-EVM, TAS2557

Customer is going through the PPC3 training:
https://training.ti.com/smart-amp-quick-start-how-characterize-your-speaker?keyMatch=smart%20amp%20tuning

PPC3 does the frequency sweep from low to high then hangs:

Further if they abort the test it still hangs.  Until they close PPC3 completely.

They found this post, but it didn’t give any solutions:
http://e2e.ti.com/support/audio/f/6/t/874629?tisearch=e2e-sitesearch&keymatch=tas2557%2525252520Running%2525252520IV%2525252520Measurement

Any idea of what could be wrong?

Anything they can try to get it going?

Regards,
Mark