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TX7316EVM: software not initialize

Part Number: TX7316EVM
Other Parts Discussed in Thread: TX7316

the software initialization is not stable, most of the time I got the following error, only in rare case, after power off and on several cycles, it will connected, but once connected, it works fine. 

I followed the instruction, power off the 5V power, only connected USB cable. 

TX software is 1.0.1.38, windows 10 pro.