ADS8688EVM-PDK: Software cannot detect hardware

Francis Cossette

Part Number: ADS8688EVM-PDK
Other Parts Discussed in Thread: ADS8688AT

We recently received an evaluation board kit for ADS8688AT and after installing software that goes with it, I am not able to pass the "Connecting Hardware".

I can see the LED2,3,5 powered-up and blinking as described in the manual "sbau230c.pdf". I also see the "Sensors"->"TI,PHI(Bulk Only)" under the Windows' "Device Manager".

So far, I have tried reinstalling the software, rebooting the PC, reconnecting the USB cable...

What could be the issue and how can I solve it?

over 1 year ago

0 Dale Li over 1 year ago

TI__Mastermind 35570 points

Hi Francis,

Is your EVM kit new? can you please take a photo and show it? We completely updated the hardware and GUI software last year, so I want to confirm if your hardware is new or old version. Also, did you download the GUI software from the following link?

https://www.ti.com/tool/ADS8688EVM-PDK

Thanks&regards,

Dale

0 Francis Cossette over 1 year ago in reply to Dale Li

Prodigy 10 points

Hello Dale,

The EVM kit we have is new and the software was indeed taken from the web page which your link points to.

Attached is a picture of the label on the box.

0 Dale Li over 1 year ago in reply to Francis Cossette

TI__Mastermind 35570 points

Hi Francis,

This EVM was made in 2021. Can you please show me a photo for the circuit board or the controller card so that I can see whether it's a new hardware or not. Is your windows WIN 10?

Thanks&regards,

Dale

0 Francis Cossette over 1 year ago in reply to Dale Li

Prodigy 10 points

Hi again Dale,

Here is my PC set-up

And now pictures from the kit

0 Dale Li over 1 year ago in reply to Francis Cossette

TI__Mastermind 35570 points

Hi Francis,

Thank you for providing more information. Your EVM kit is the latest version. Two LED indicators on the EVM have been turned on, both of them can only be turned on after the EVM is successfully connected to the PHI card and the GUI software. Can you please check your GUI software if the "Connect to Hardware" is selected on the upper right corner and also "HW connected" with a green button has been shown on the lower right corner in the GUI? please see my screenshot below.

Best regards,

Dale

0 Francis Cossette over 1 year ago in reply to Dale Li

Prodigy 10 points

Hi Dale,

I could not reach the state of software that you shared. In fact, I am stuck at this point.

The LEDs are on or blinking, as described in documentation.

Thanks and regards,

Francis

EDIT

Also, here are more information on the current installed driver.

0 Dale Li over 1 year ago in reply to Francis Cossette

TI__Mastermind 35570 points

Hi Francis,

It seems that your installation was not completed and it requires further installation. Can you completely un-install your GUI and re-install the GUI with the authority of administrator? Also, notice that you have to install NI software by following the installation procedure. My laptop's device manager is shown in the screenshot below:

Regards,

Dale

0 Francis Cossette over 1 year ago in reply to Dale Li

Prodigy 10 points

Hello Dale,

I did uninstall all NI software and the ADS8688-GUI, reboot the PC, install as administrator the ADS8688-GUI. The installation Wizard did not propose any NI driver/software.

I did successfully install and communicate with the EVAL kit on another PC, with the installer from my PC (sent by email). That other PC is also a WIN10.

Maybe we could do a live meeting in further steps?

Regards,

Francis

0 Dale Li over 1 year ago in reply to Francis Cossette

TI__Mastermind 35570 points

Hi Francis,

Yes, I will contact you offline and schedule a meeting.

Best regards,

Dale

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ADS8688EVM-PDK: Software cannot detect hardware