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ADS8556: About REF_IO output abnormal

Part Number: ADS8556

Hi team,

My customer production their product uses ADC8556 that fount some issues here. Could you give a suggestion here? thx 

What situation will cause 5V output?  the fail rate is 10%.

Normal REF_IO is 2.5V waveform as below.

CH1=REF_IO CH2=REFen/WR(D3.3V)

Abnormal waveform as below.

CH1=REF_IO CH2=REFen/WR(D3.3V)