ADC3663EVM: TSW1400 HDSC Pro Does Not Start

Hi Chris,

Looking into this for you. I will respond by tomorrow at the latest.

Thanks,

Rob

Hi Chris,

We tried installing this on another PC here, downloaded from the TI.com site.

Everything worked just fine.

Can you uninstall everything and try again? Do you have other version of Labview running on the PC you are trying to install this on?

Maybe there is a conflict there.

Regards,

Rob

Hi Rob,

I uninstalled and reinstalled and had the same issue. This PC is running Windows 10 Enterprise and has never had any Labview components installed before. I will try it on another PC.

Thanks,

Chris

Hi Chris,

I forgot to ask, can you try to install the SW as an admin?

Can you give that a try please?

Thx,

Rob

Thanks, will give it a try tonight.

Hi Chris,

We found another customer that had a similar issue, they used a clean PC or laptop, that did not have any previous Labview installations.

We are still trying to nail down exactly what files or versions of LV are causing the issue specifically. But the above recommendation does work.

Regards,

Rob

Hi Rob,

I tried another PC and it did work. It's a bit confusing because the PC that I installed this on originally had never had any LabView installation. I tried installing as admin and that didn't have any effect.

Thanks,

Chris