BP-DAC11001EVM: Software cannot connect to DAC

Hi Adarsh, 

Akhilesh will provide some suggested next steps for this issue. 

Best,

Katlynne Jones

Hi Katlynne,

When can I expect a response from him? 

Thanks,

Adarsh Singh

Hi,

Can you let me know the jumper status on the MSP-EXP432E401Y board? JP6, 5V-OTG and 5V-XDS

Regards,

AK

   5V-OTG and 5V-XDS are on while JP6 is removed

Akhilesh will get an update to you on monday.

Hi Akhilesh, 

Perhaps we could schedule an online meeting to troubleshoot the problem. Let me know if there are certain dates or times that would work for you. I am available Mon- Fri from 9 am to 5 pm central time. 

Thank you, 

Adarsh Singh

Hi,

We can have a meeting today 9.30PM IST

Send me the invite  a.k@ti.com

Regards,

AK

Hi, 

I have sent an invite for a zoom meeting at that time.

Thank you,

Adarsh Singh

Hi,

I didn't receive the same.

Can you send me your email ID?

Regards,

AK

Adarsh.Singh@cirrus.com

Hi, 

I have also resent the zoom invite.

Thank you, 

Adarsh Singh

Hi, 

Is there anything else I can do that would make it easier to meet? 

Thank you,

Adarsh Singh

Hi, 

Im currently in the office. Please let me know if you have time to meet in the next couple of hours. 

Thank you, 

Adarsh Singh

Hi,

Can we do it now?

Regards,

AK

Hi,

Sorry you had just missed me that night. I had sent an email requesting to schedule a meeting beforehand so that we could sync up, but it seems like there is a problem with that line of communication so I am messaging you on here. Please let me know when you are free to help me troubleshoot the DAC. 

Thank you, 

Adarsh Singh

Hi,

I am available for next 30mins. If you would like to have a debug session, let me know.

Regards,

AK

Yes I am free right now. Are we doing the meeting over zoom?

Hi Akhilesh, 

I was wondering if there is any update regarding the microcontroller's COM port not being detected by the software. 

Thank you, 

Adarsh Singh

Hi Adarsh,

I have verified with Win11 machine  and I can confirm software GUI is working without any issues.

When you were installing GUI, you might have got below 2 pop up windows to install Texas Instruments COM ports. Can you verify the same?

Make sure that the check mark on the bottom left is checked ( Always trust software from "Texas Instruments") which is needed to install the COM ports properly

Regards,

AK

Hi Akhilesh, 

I have uninstalled the software and reinstalled in, but when I get to the part where it installs GUI composer runtime that window does not pop for me. After selecting download from web and clicking next it proceeds with the install until in finishes.

Thank you, 

Adarsh Singh

Hi Adarsh,

This means that TI serial port is not installed.

The drivers are not installed.  Try downloading and installing the drivers from the XDS110 Support Utilities from the following page:

https://software-dl.ti.com/ccs/esd/documents/xdsdebugprobes/emu_xds_software_package_download.html

The above screen shot is what you should see if the drivers installed properly.  You may have to manually associate the drivers once the drivers are installed.

Regards,

AK