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AMC1305L25: Vacuum packaging issues

Part Number: AMC1305L25

Tool/software:

Customer Quality Department Received R1 10009 20 SI from your company. TI; SOIC16; AMC1305F25DWR; The isolation resistors do not meet the packaging requirements: wet sensitivity level 3, packaging not vacuum-sealed, quantity 4K, and the material cannot be accepted by the customer. Could you please help me explain this issue to the customer?