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AMC1210MB-EVM firmware error message

Other Parts Discussed in Thread: AMC1210MB-EVM, AMC1203EVM, AMC1210

Hi support team,

I am testing the AMC1210MB-EVM with the AMC1203EVM modulator.   After installing and configuring the software and setting the filter, I ran into the error message: "Firmware encountered an unexpected failure, please try again".  ACK Enable and Module Status button are both enabled.  Any advice?  Thank you.

Trung