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AFE4490 GUI can not detect the board when downloading the firmware. But USB is ready.

Other Parts Discussed in Thread: AFE4403EVM

It didn't work although USB port shows ok and AFE GUI shows 'connected'.
When I tried to download the firmware to the board, the board can not be detected by the AFE GUI.

Ask for help ... THanks!

The screen napshot is in dropbox:

www.dropbox.com/.../error.docx