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HSDC Pro Error Code: 33

Brian Onorato
Prodigy 60 points

Hello,

After sending a pattern to TSW14J56 a pop up window suggests that an error might of occurred.

The following is from "Error log.txt":

Operating System Name : Windows 7 Professional 64 bit default
Error code : 33.000000
Error Description:
Write DDR From File


ADC/DAC name : DAC38RF8x_LMF_841_RevD
IID: 0.000000
Device config details:

Any help would be much appreciated.

  • 0
    TI__Genius 12965 points

    Hi Brian,

    Let me check with our software team to see what could be causing this problem.

    While I do that can you please try the following steps to see if it helps?

    -Power Cycle the EVM, unplug the USB.

    -close HSDC Pro, power cycle Win7.

    -Power up TSW14J56, plug USB into PC

    -Start HSDC Pro.

    This may resolve the issue.  If not I will come back with some ideas from our software team as to what could be triggering this error.

    Ken.

  • 0
    TI__Genius 12965 points
    Brian,

    Can you confirm if the TSW14J56 is a regular one (USB2 mini cable) or a rev D (USB3 2 segment white cable)?

    Ken.
  • 0 in reply to Ken C
    Prodigy 60 points
    Hi Ken,

    Issue still exists after following the steps above.
    This is a RevD PCB.
    We also have a Rev B board that I just tried. First difference noted was that after downloading the firmware the GUI reports the Interface Type in the lower right corner. Using the Rev D board I get a pop up that says "No firmware. Please select a device to load firmware into the board".
    So most likely makes sense to solve this issue first.

    Thanks for the support
    -Brian
  • 0 in reply to Brian Onorato
    TI__Genius 12965 points
    Brian,

    It looks like our factory Apps is working with you through the field apps ?(Jeff C).

    Lets work through that channel 1st and then post back here once the issue is resolved. That way we don't have to double post multiple times.

    Ken.
  • 0 in reply to Ken C
    Prodigy 60 points
    Sounds good thanks.