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TSW1400EVM: No Data was collected from TSW 1400 EVM

Part Number: TSW1400EVM

When I was conducting experiments on TSW1400 EVM, I didn't receive any data on the board as the warning on software shows "No Data was collected. Please check".  Every parts of the board seems to work fine but it just cannot receive data. Can you please tell me how to do the troubleshooting? Many thanks!

Bests,

Zhenyuan