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Warning Device communication failure, check USB cable connection and press reset usb port follow by read all DAC3283 lab view

abraham sabet
Prodigy 60 points
Other Parts Discussed in Thread: DAC3283, DAC5688EVM, DAC5688, DAC3283EVM

I install the ti software DAC3283_Installer_v2p2 then I power up the DAC8283 the window exp  message came out "find USB port" I direct the software to install

the USB driver. then run DAC3283_GUI_V2P2  I got the folling Message flashing"Warning Device communication failure, check USB cable connection and press reset usb port follow by read all", I try that and it did not work. I know for sure the PC recocgnize the USB connection.

  • 0
    TI__Guru* 78444 points

    Hi Abraham,

    If the USB driver is installed correctly, then the GUI should recognize the device. Could you verify if you install the correct drivers at C:\Program Files\Texas Instruments\DAC3283.fdr\data ?

    When you plug the USB chip in there, you should search for drivers in this folder.

    Also, which operating system are you using? If you are using Windows XP, do you see "USB Serializer" under Control Panel > System > Hardware>  "Device Manager" > USB Serial BUS controllers? 

    Please also make sure there are no other USB devices that could potentially conflict with the DAC3283 EVM. You can try to reinstall the latest software v2.3 at the following site:

    http://focus.ti.com/docs/toolsw/folders/print/dac3283evm-sw.html

    -Kang

     

  • 0 in reply to Kang Hsia
    Prodigy 80 points
    Hi Kang,
    I get the same warning on device communication failure with a DAC3283EVM Rev D, which is recognized by Windows as DAC5688, and therefore is not recognized by the GUI for DAC3283EVM. However, it is recognized by the GUI for DAC5688EVM. Is it possible that the FTDI configuration for the FT245RL has been tampered with? I wonder if I can get the correct FTDI configuration to restore it for this DAC3283EVM using FT_PROG.
    Thank you.
    Kenneth
  • 0 in reply to Kenneth Pham
    Prodigy 80 points
    Hi Kang,
    I wonder if you could look into the link focus.ti.com/.../dac3283evm-sw.html. It does not appear to be active.
    Thank you.
    Kenneth