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ADS1298: ADS1298 evaluation kit firmware load fail

Part Number: ADS1298

Hello,

I installed the ADS1298XECGFE-PDK-SW-installer onto my Lenovo Yoga 2 Pro running Windows 10 Home Version 1803, OS Build 17134.345. While running the ADS1298/8R EVM Evaluation Software, I plugged in the powered device and Windows recognized a new USB device. The Eval SW, in the upper right hand corner, stated "Download failed...reset the hardware" which I did by pressing the RESET button. I then encountered the following error:

"The firmware load has failed due to a timeout condition. Please reset the hardware to continue loading the firmware."

I select EXIT and I get the following error:

"Connection and FW Load Failed! Please check your connections/configuration and try again."

I am at a loss as to the solution to this issue. I have read related posts, like the one below:

(e2e.ti.com/support/data-converters/f/73/t/689266?jktype=e2e)

But the references to solutions (like switches, settings) don't seem to exist for the ADS1298.

Please advise!

Thank you,

Ryan