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AFE4900EVM: AFE4900 connection problem

Part Number: AFE4900EVM
Other Parts Discussed in Thread: AFE4900,

Hi,

AFE4900 can't connect to my computer, the LED1 in the EVM can be lighted up, but software can't connect it. shown below.

And image shown below shows that computer can recongnize the usb, i have reinstall the software and change the usb string, but still can't connect.

Can you help me with it?

Thanks.

Best regards

Mason