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TSW1400EVM: HSDC Pro v5.00 cannot load firmware

Part Number: TSW1400EVM
Other Parts Discussed in Thread: AFE5809

I have a TSW1400 rev D connected to an AFE5809 EVM board. When using the HSDC software, I cannot load firmware onto the TSW1400- whenever I try to load any firmware (I have tried for a range of firmwares, not just the AFE5809 firmware), the software says that it is downloading the firmware for ~15 seconds, and then the popup saying "No firmware. Please select a device to load firmware into the board." reappears and no firmware is loaded. I've tried looking on the internet for a solution and from this I can confirm that R55 is not present on the board but otherwise haven't found anything that solved my problem. Thanks in advance for any help!