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DLPLCRC410EVM: The device can't be recognized by the GUI

Part Number: DLPLCRC410EVM
Other Parts Discussed in Thread: DLP650LNIR

Hi Team,

Our customer is trying to connect the DLPLCRC410EVM to the computer but the GUI doesn't recognize the device. The customer followed the instructions in the User's Guide but it still didn't worked. Please see the screenshot of the GUI and some images of the board. What could be the cause of this issue?