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CS0769434 DLP4710EVM-LC projector repair

Dariusz Madry
Prodigy 10 points
Other Parts Discussed in Thread: DLP4710EVM-LC
Hello
I would like to have the Projector repaired for a fee. 
Projector It is too dim, it has problems with focus.
I also have a DLP4710EVM-LC projector with the same problem and also want to fix it.
How can I do this? Where can I ship the projector?We are a company from Poland. So I would like to be sent to a company based in the EU.

Regards
  • 0
    TI__Mastermind 22830 points

    Hello Madry,

    Welcome to DLP forum and thank you for your interest in DLP technology.

    I understand that you are looking for repair on two products. Could you please confirm?

    1. Projector - You looking for repair service for a projector (finished product). Please contact manufacturer or local reseller of the product for repair service. We don't have detailed technical information on customer's product to assist you with  repair.

    2. TI EVM - DLP4710EVM-LC : This is TI evaluation module intended for our customer to evaluate DLP technology and also assist in product development. The warranty on TI EVM is for 90 days. If your EVM is under warranty , please contact reseller/channel from where you purchased  for RMA.  TI does not offer repair service or spare parts for sale on TI EVM. In this forum, we will try to guide you through  how to debug and fix issue by your self.

    regards,

    Vivek

  • 0 in reply to Vivek Thakur
    Prodigy 10 points 
    Hello

Thank you for the quick reply.

Yes, I confirm. I would like to repair 2 projectors of your company. We bought them in 2019 so they are already after the warranty period.
I have a DLP4710EVM-LC projector and a DLPDLCR4710EVM-G2 projector. Both projectors have a problem with the optical engine. Projector It is too dim, it has problems with focus.

Yes, I am looking for a place where I can send both projectors for repair. Texas Ins. is the producer of both. That is why I am reporting this matter to you. Could you please refer me to someone who repairs projectors? If not, can we try to fix them with your support?

Regards
  • 0 in reply to Dariusz Madry
    TI__Genius 12595 points

    Hello Madry,

    Unfortunately we cannot accept your EVMs for repair. You may be able to reach out to your local reseller for contacts of repair services near you.

    If you issue lies with the optical engine specifically, you may consider reaching out to Young Optics, who has manufactured the engines for both EVMs.

    Alternatively, we can attempt to debug your system over this forum. You mention that the focus and light output. What throw ratio are you using? What current is being run through the LED's?

    Regards,

    Austin