DLPLCRC900EVM: product quality problem

Weiwei Tang

Prodigy 10 points

Part Number: DLPLCRC900EVM

Hi Team,

It is a product quality problem. the components are damaged, we purchesed it from Mouser

I want you can exchange a new one for me, Thanks a lot.

Kindly see the attached pictures

Best regards,

over 3 years ago

0 Weiwei Tang over 3 years ago

Prodigy 10 points

0 Weiwei Tang over 3 years ago

Prodigy 10 points

0 Matt Soucek over 3 years ago in reply to Weiwei Tang

TI__Expert 3700 points

Hello Weiwei,

I am checking with our team here on the correct procedure, and should have an answer on Monday Dallas time.

Regards,

Matt

0 Matt Soucek over 3 years ago in reply to Matt Soucek

TI__Expert 3700 points

Hello Weiwei,

Sorry that the board was damaged after you received it from mouser. Based on the images of the broken components on the board, we can approve the replacement (or credit) for this device.

You can complete the information in the attached link: https://www.ti.com/productreturns/docs/createReturn.tsp

You can reference this E2E thread in the form to show our approval. Once the information is complete, we can arrange a free replacement if that is your preference.

Regards,

Matt

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DLPLCRC900EVM: product quality problem