Good day! Kindly please help us with our customer's issue below.
We would like to know if is it possible to have the factory reference scan. We have a DLP NIRscan Nano (DLP2010NIR). It came with a reference data stored.
Models were constructed with spectra acquired using this data as reference (Factory option at the NIRscan Nano GUI software).
Recently, a user from work have replaced the stored reference data by a spectrum from spectralon reflective material (Replace Reference Calibration section at NIRscan Nano GUI ).
The problem is that the previous constructed models are not working properly with the spectra aquired using this new reference data. So, we would like to know if it is possible to recover that reference data that was previously stored in the equipment (which came from factory)?
Thank you in advance for the support.