DLP2021LEWQ1EVM can not be focused

Hi Xu,

Is distance between the projector and surface between 850-1150mm? This is the focal range of the DLP2021-Q1 EVM.

Can you also take a photo of the lens cavity at the front of the projector? It appears as though a lens is missing or has shifted. It should look like this, whereby a lens ring is glued on the exterior to keep optics in place:

Hi Akeem,  many thanks for your reply.

     Q: Is distance between the projector and surface between 850-1150mm? 

     A: Yes

     Q: Can you also take a photo of the lens cavity at the front of the projector?

      A: Maybe you are right. When I opened the box, I found a len and a black ring and I thought these two parts may be shaked out between shipping. And I just install the black ring firstly and the len secondly. 

OK， just check it again,  what should I do next is just installing the len before the black ring .  One more question, should I reverse the len ( convex outside currently)?  Thanks

Hello Xu,

Our team will get back to answer your query within a couple of days.

Regards,

Mayank

OK, thanks for your reply, so i not only need to reverse the order of installing len and ring  but also  reverse the len side.  By the way,  are the len and black ring of this EVM  aparted from EVM in the Box before shipping to customers?

Hi  Akeem,

     Although you told me the method, I found it was very hard to get the len out today,  I also bought a electronic sucker to try to get the len out.  As mentioned in the third reply, they are seperated when I opened the box( It should be even harder to get the len out if it was assembled well  and I had no reason to get the len out), can I return it back to ti.com?  Hope to hear from you asap, thanks.

Regards,

Jeff XU