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DLPDLCR230NPEVM:Repair inquiry

JIYEON LEE
Prodigy 20 points
Part Number: DLPDLCR230NPEVM
Two of the products I purchased don't work. 
One looks like the DMD is damaged, and one doesn't work.
Please check the problem.
  • 0
    TI__Expert 3825 points

    Hello User,

    Could you please elaborate on what is the issue you are facing exactly. How did you conclude that DMD is damaged?
    How long has it been since you purchaser the EVMs/-

    Regards,

    Akhil

  • 0 in reply to Akhil Guntumadugu
    Prodigy 20 points

    Output image noise is severe.

    If you want, I'll send you a picture by email.

    I bought it in September.

  • 0 in reply to JIYEON LEE
    TI__Mastermind 23070 points

    Could you please upload the projected image? 

    regards,

    Vivek

  • 0 in reply to Vivek Thakur
    Prodigy 20 points

    Attached is the image and video.

    Please check.

  • 0 in reply to JIYEON LEE
    TI__Expert 3905 points

    Hello Jiyeon, 

    Please check that the flex cable connection is secure on both of your EVMs. On the EVM that does not work, do any of the LEDs turn on at all?

    Best,

    Maxine

  • 0 in reply to Maxine Cabrasawan
    Prodigy 20 points

    Hello, 

    the flex cable connected properly. and the LEDs does not turn on.

    Thank you.

  • 0 in reply to JIYEON LEE
    TI__Expert 3905 points

    Hello Jiyeon,

    Due to the problems you are experiencing, please contact the seller you purchased the EVMs from to begin the RMA process. You may use this thread as proof of your issues.

    Best,

    Maxine

  • 0 in reply to Maxine Cabrasawan
    Prodigy 20 points

    Hello,

    I bought it on the TI website.
    Please proceed with the RMA.

    If there is a separate application process, please explain it in detail.

    Thank you.

  • 0 in reply to JIYEON LEE
    TI__Genius 11555 points

    Hello Jiyeon,

    Please reach out to your local seller to begin the RMA process. Please refer to this page: https://www.ti.com/info/contact-us.html

    Regards,

    Lori