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DLP5530PROJQ1EVM: CPR241095326

Natalia Mendez
Prodigy 20 points
Part Number: DLP5530PROJQ1EVM
Other Parts Discussed in Thread: DLP5530-Q1

Hello,

TI reviewed my replacement request and decline the request, please check it and do need full.

Thank you

  • 0
    TI__Intellectual 2635 points

    Hi Natalia,

    I am unable to do much as an applications engineer here, as the E2E forums are typically run by Applications Engineers and not by Customer Operations.

    I would talk to customer operations and ask why they have rejected your return, as they will strictly look at the EVM guarantee and the datasheet for your DLP5530-Q1 DMD for this.

    Regards,
    Michael Ly

  • 0 in reply to Michael Ly
    Prodigy 20 points

    Hello Michael,

     We had received 3 RGB projectors DLP5330PROJQ1EVM:

    They had been tested and 2 works well but one of them:

     - It is missing a cable (the blue and white):

     - I used the cable from another projector to test it and it doesn’t work.

    - We need a replacement of the projector to a working one with the missing cable.

    - We are not sure about the reference number; I send you pictures of possible reference number.

    Best regards

  • 0 in reply to Natalia Mendez
    TI__Intellectual 2635 points

    Hi Natalia,

    Thanks for the information. I'm sorry your request was rejected, and I see why you would want one. May I ask what does not work? Does the EVM power up at all?

    Are you using all of the same supplies and performing an A-B-A swap? Only one item should be swapped at once to ensure we isolate what may be causing the issue. Please see Page 02 of TI's Guidelines for Customer Return Handling for an example of the A-B-A swap.

    Let's just spend a little time troubleshooting this to see if we can come to a quicker solution (or to see if we just need to send you a component or two).

    Regards,
    MIchael Ly

  • 0 in reply to Michael Ly
    TI__Intellectual 2635 points

    Hi again ,

    Do you have any updates on testing the systems with known-good equipment? I would like to know if it is just a cable you need or if the third EVM does not work at all.

    Regards,
    Michael Ly

  • 0 in reply to Michael Ly
    Prodigy 20 points

    Hello,

    Sorry, we have been on Easter holidays. We will answer you asap after testing.

    Thank you

  • 0 in reply to Natalia Mendez
    TI__Intellectual 2635 points

    Hi Natalia,

    No worries—I hope you had a wonderful holiday!

    Regards,
    Michael Ly

  • 0 in reply to Michael Ly
    Prodigy 20 points

    Hola Michael,

    Desde el equipo de ingenieros me informan que han probado de nuevo los 3 proyectores. Han cambiado el cable que le falta de uno de los proyectores a este en el que falta el cable y funciona. Por lo tanto es necesario que nos mandéis únicamente el cable, foto adjunta:

    Gracias. Saludos

  • 0 in reply to Natalia Mendez
    TI__Intellectual 2635 points

    Hi Natalia,

    Using TI's translation tool, I have the following translation:

    "From the team of engineers inform me that they have tested again the 3 projectors. They have changed the missing cable of one of the projectors to this one in which the cable is missing and works. Therefore it is necessary that you send us only the cable, attached photo:"

    Is this correct? I will get started on getting you this new cable and send you a friend request on E2E so we can get your shipping address.

    I will also be closing this thread thanks to you and your teams help in determining that your EVMs all work and you just require the cable you have shown above (HUD interface cable).

    Regards,
    Michael Ly

  • 0 in reply to Michael Ly
    Prodigy 20 points

    Hello Michael,

    Yes, the translation is correct.

    Thank you!