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DLPLCR4500EVM: fail to connect through USB

NaiYun Cheng
Prodigy 10 points
Part Number: DLPLCR4500EVM

Tool/software:

I'm using the old SDK version 3.0.0.
But it fails to connect the device every time I restart my PC.  (remove Error: 5)
I need to go to 'Bluetooth and other devices' to remove the device. Then search for hardware in the Device Manager before the device can successfully connect.

and I notice that the newest gui (4.4.1) can connect the device without any problem while the old gui (3.0.0) has the same issue.
wanna know what causes this problem and what would be the easiest way for me to solve the problem? Is it possible to modify the old SDK to make it work?

  • 0
    TI__Guru 54705 points

    Hello NaiYun,

    I suspect that you may be having an issue with missing dlls.  Win 11 and later versions of Win 10 do not install all of the older vcredist files.  What version of Windows are you using (including the build #)?

    You may have to start with older versions of vcredist files.  I would start with the latest and work your way back to 2008 as needed.  After installing each version test to see if the issue is resolved.  Reboot after installing before you test.

    Fizix

  • 0 in reply to Fizix
    Prodigy 10 points

    I'm using win10 1809 (17763.6414) 


    If there are some missing dlls, why can the new gui(4.4.1) still work?
    Did the newest gui modify anything while connecting the device?

  • 0 in reply to NaiYun Cheng
    TI__Guru 54705 points

    Hello again NaiYun,

    I suspect that the build tool for the later version was built against a later version of the dll's.  Is there a reason that 4.4.1 will not work for you?

    Fizix