Tool/software:
I followed the instructions to connect the device, install the GUI and update the software. The light D6 is always red.
Even if I connect the jumper to J67 on the board, the system will swtich back to Bootloader mode.
Please advice.
1 and 2 yes it behaves as you described.
For 3, if I use the 471 firmware you just provided, the D15 green light is not flashing but stays green.
If use the 472 firmware provided on the official website, yes it flashes for 3 seconds, and the system swtiched into display mode, but no TI logi being displayed as it should. And after a few seconds, the GUI loses connection, and then reconnect in Bootload mode.
The splash image display, I assume you mean the display splash image in GUI, doesn't work, with the error message "0x2: invalid or unknown message". This is with the 472TE firmware, which is so far the only software can put the device, even for short time, into the display external mode.
We also saw the following error message while loading the firmware. If you try again, it will succeed. But first time it shows this every time you upload a new firmware. 
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Debug opened on URT0
datapath: autolock initialization passed
adccontrol: Cfg failed
digcontrol: powerNormal complete
datapath: dig, adc, dec powerNormal
source: SetUserSFGColor = 1
9
dispfmt_CalculateDisplayArea: X, Y, Width, Height = 0, 0, 3840, 2160
dispfmt:apply_disp: activeSource = 1, dispSrc = 1
source: SPLASH address: 0x10507764
source: DisplaySplash size = 3840 x 2160
Blank screen is set to splash
dispfmt_CalculateDisplayArea: X, Y, Width, Height = 0, 0, 3840, 2160
dispfmt: minPan, pan, maxPan:0, 0, 0
data = { 3840, 0, 3840 }
dispfmt: minScan, scan, maxScan:0, 0, 0
data = { 2160, 0, 2160 }
dispfmt_CalculateCroppedArea: X, Y, Width, Height = 0, 0, 3840, 2160
dispfmt:apply_disp: activeSource = 2, dispSrc = 2
datapath: Transition to IDLING on Vx1(ITE)
dispfmt_ConfigManualWarp(): LensCorrection enabled = 0
dispfmt_ConfigManualWarp: Config warping failed with error code -16
Actuator EEPROM size - 6 (where 0 = 0.125k,1 = 0.25k,2 = 0.5k,3 = 1k,4 = 2k,5 = 4k,6 = 8k)
[Actuator Type]: 128 [AWC WG Auto-Offset]: 0
Actuator Type: 128 Unipolar: 0
XPR Param in EEPROM: MAtch Signature
XPR 4 Way Orientation number: 22
XPR: Act subframe order: 0 3 1 2
XPR_4WAY_TIActGetActuatorData(): Read from EEPROM failed
XPR_4WAY_TIActGetActuatorData(): Read from actuator failed!!!
datapathf: XPR_4WAY_Init Failed
ERROR: Product Configuration Invalid, System Locked
ERROR: Product Configuration Failed Cause: Invalid Project used; please check the DMD Timing file
illumination: DMD is invalid for this system config error in DMD_Power()
illumination: Can't set up DMD
sysmon: Fault in illumination transition to operating mode
sysmon: Sysmon can't transition to operating mode
illumination: Disabling SSI Illuminators.
illumination.c : line - 947 : illum_enableIllumination()
SSI_DRV_Enable() failed
illumination: API WARNING - SEQ_POWER_DOWN_REFRESH_NOT_USED on Fusion DMD
sysmon: _sysStandby - Transition to powerStandby
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In Bootloader = v0.12.1 [LLFAULT in app : code = 12]
We are using the 471TE.
Please see the debug log and image. I do believe everything is setup correctly as the manual indicates.
Hello Lori,
Here's a picture of the back of the DMD. We are trying the boot loader but it doesn't seem to work.
At this point, we are really far behind schedule and may want to move on---It will be really nice if you can issue an return/replacement RMA so we can send it back for a tested working set or some professional fix.
