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DLP Lightcrafter 9000 cannot be detectedd

I newly bought a DLP Lightcrafter 9000 with EVM. Today I tried it out but found out that after I connected it with a 12 V power which is the recommended one, only D11 and D12 LED lit on, D5 did not light on, D7 and D9 did not toggle. I also connected the EVM with my PC and opened the latest GUI 3.0, but it indicated that my EVM is disconnected. Is my DMD damaged? What can I do to save it? Thanks!