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DLP3010EVM-LC: DLP3010EVM-LC board not working properly

Anmol Arora
Prodigy 25 points
Part Number: DLP3010EVM-LC


Dear Sir,

Kindly know that the DLP3010EVM-LC evaluation board we have purchased, is not working properly. We have used two different adapters with the DLP3010EVM-LC evaluation board. With both the adapters the results have been the same. The "P3P 3V LED" starts to blink, but it does not get stably on. I am attaching the photos of both the adapters. At the same time, below is the link of the video I have made for your reference.

drive.google.com/.../view

Adapter1 - drive.google.com/.../view

Adapter2 -  drive.google.com/.../view

Invoice -  drive.google.com/.../view


Additional Information -  The 2 fans below the board are not turning on.
I have checked the voltage on the fans pins(Red and black wire pins) ,
there was 0 volts on it.

I am attaching the invoice photo as well. I have already raised this issue at support@ti.com, where Mr Ahmed Tuna(Texas Instruments, TI Customer Support) has already agreed that my problem is genuine and the board will have to be replaced. He has asked me to raise the issue here again. 

I request you to kindly replace my board or do the needful as early as possible.



Thanks & Regards
Anmol Arora



#2 IInd Floor I 1568-A BhagirathPalace I Delhi – 110006 I India
+91 11 23862460
+91 9873301072
www.sunmicroinvit.com <www.sunmicroinvit.com>

E-Components I  LightingComponents & Modules I  LED Lighting

  • 0
    TI__Mastermind 23090 points
    Hi Anmol,
    I am sorry to hear that your system is not working properly. Please accept my request to connect so that we can resolve it off-line.
    regards,
    Vivek
  • 0 in reply to Vivek Thakur
    Prodigy 25 points

    Dear Mr. Thakur,

    Please guide us through the process on how you will be assisting us. Kindly know that it has already been a week, since I initiated this process of contacting TI. The board is not working in the manner it was suppose to work and the development team is stuck with it and sitting idle. I have already sent all the required proof of the malfunction of the board. 

    Kindly send someone to our office who can either repair the problem of the board or can assist us in replacing the board. 

    P.S. - Please understand, I have too much pressure on my head and I need to get this issue resolved on urgent basis.

    I request for your urgent assistance.

    Thanks & Regards
    Anmol Arora
     


    #2 IInd Floor I 1568-A Bhagirath   Palace I Delhi – 110006 I India
    +91 11 23862460
    +91 9873301072
    www.sunmicroinvit.com
     
    E-Components   I   Lighting Components & Modules   I   LED Lighting

     

  • 0 in reply to Anmol Arora
    TI__Mastermind 23090 points
    Anmol,
    In my request to connect, I provided an email address to provide details of the purchase so that appropriate action can be taken. It seems that part of communication was missed.
    regards,
    VIvek