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DLP2010: DLP2010 evm unable to hold focus

Part Number: DLP2010

Hi,

I have recently received a dlp2010evm from mouser , The evm was faulty . Once the image is projected onto a surface I adjusted the focus , then immediately within 20-30 seconds the focus is again lost and I have to readjust the focus. Could you please tell me how to solve the issue.

thanks ,

Sripathi 

  • Sripathi,

    Sorry to hear that you're facing problems with the EVM. It is possible that your particular unit has particularly loose mechanical parts inside the optical engine.

    Please review TI's EVM warranty policy here: www.ti.com/.../termsofuse_store.shtml
    If your EVM is under warranty , you may ask for a replacement.

    The optical engine on the DLP2010 EVMs (both DLPDLCR2010EVM and DLP2010EVM-LC) are manufactured by optical module maker Asia Optics.
    If your EVM is not covered under warranty, you may directly contact the optical modle maker.

    Regards
    Azad
  • I have received the evm on dec21 so it is under warranty , Mouser team asked me to get a confirmation that the board was defective from TI and they would start the RMA process .

    Also I have paid 190 USD towards the customs duty , apart from the replacement, will TI or mouser take care of the new customs duty?
  • Srinath,

    E2E is a forum for technical support only. Please discuss with Mouser and/or the regional TI customer support on whether customs duty is applicable for warranty replacement.

    Regards
    Azad