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TI-API: Order API Error code : ERR-TICOM-ORDER-API-GEN-0500

DSI Support
Prodigy 25 points
Part Number: TI-API

Hi,

We are facing this issue when trying to request the order API on test. We tried multiple times but the result is always the same.

How can this be resolve ?

Thanks

{
    "errors": [
        {
            "errorCode": "ERR-TICOM-ORDER-API-GEN-0500",
            "section": "Generic",
            "type": "Validation",
            "reason": "We encountered a technical issue in processing your request.",
            "message": "The API is temporarily unavailable. Please retry, if the issue persists, Please contact TI customer support - https://support.ti.com/csm"
        }
    ]
}

  • +1
    TI__Genius 9365 points

    Hello

    In researching your issue, it seems you are receiving an invalid 500 generic error message. What you should receive is an error message stating that the 2 test materials you are using in your request are not valid TI part numbers.  I believe it could be that your test Json doesn't quite match our test Json from our API Portal site.

    Please click this link: Order API | TI API Portal once in the API Order suite, scroll down to TI store test order -you will see this test order Json example.

    Using this test Json script with your valid credentials for your company and valid ti part numbers, you should receive a successful result. 

    To find valid materials for your test order, you may run our TI Store inventory and product catalog url or connect to our www.ti.com website to view our ecommerce products and use any one of the products in the test order json script, whichever is more convenient for you.

    Please let me know this resolves the error you are receiving.

  • 0 in reply to Tammy Rawdon
    Prodigy 25 points

    Hello,

    It was indeed a mistake in completing the test Json. Once I corrected it, it was working fine.

    Thanks!

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