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TI-API: myTI account did not generate corresponding orders

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Prodigy 40 points
Part Number: TI-API

Dear ,

We input the orders of T03413253、T03400774 and T03399488 through TI store order API, but our company ‘s myTI account did not generate corresponding orders.

The Apruve account has shown that the deduction has been completed, in the same time the Apruve staff replied“Those orders have not yet been fulfilled and are most likely on backorder”.

Would you please kindly help to check whether the orders of T03413253, T03400774 and T03399488 are valid?

How should I submit an order？

Your early reply will be highly appreciated!

Best regards, ZhuoQun Fan

  • 0
    TI__Genius 14886 points

    ZhuoQun Fan,

    I have confirmed that your orders have been successfully placed with TI, using the order API.  I am chatting with the team to understand why you are not able to view they under myTI --> "Order History".  I will have an update for you on Thursday (by end of day).  

  • 0 in reply to Faye Rainey
    TI__Genius 14886 points

    ZhuoQun Fan,

    Our team is still investigating the problem.  I will respond to you either Friday or on Monday.

  • 0 in reply to Faye Rainey
    TI__Genius 14886 points

    ZhuoQun,

    After extensive investigation, our team discovered that there was an issue that occurred between October 13 and October 20 where we experienced a delay in order entry acceptance for TI store API orders. We are working through these orders and have put high priority and urgency on their fulfillment. Unfortunately, for some of these orders the inventory has been depleted during this one week timeframe and the orders therefore had to be cancelled.

    I'm sorry for the inconvenience, but you should see the expected behavior for similar orders in the future.

    Thanks and best regards,
    Faye

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