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TI-API: Check out profile incorrect

Orit Dror
Prodigy 77 points

Part Number: TI-API

Dear API team

We tried to order with the KRATOS checkout profile however it does not work. This is in pre-production.

We tried with the Kratos APRUVE and another (non KRTAOS) checkout profile and apparently it works, so the issue seems to be an issue with the checkout profile.

Can you please check this ?

Thanks,

Semilogistics team.

  • 0
    TI__Genius 14886 points

    Orit,

    I am investigating the problem. Can you provide me with the specific API call AND error that you received?   Thanks!

  • 0 in reply to Faye Rainey
    Prodigy 77 points

    Dear Faye,

    It looks as if this issue is different. We used an incorrect API keys, however when attempting to request keys, we do not have this option on our dashboard, although the checkout profile was properly set up (see attached).

    Please advice.

    Thanks,

    Semilogistics team

  • 0 in reply to Orit Dror
    TI__Genius 14886 points

    Hi Orit,

    You can only request API keys if you are logged in (or change role) to the "corporate" account.   From looking at your screen shot, it appears that you are logged in under a "personal" account (see first screen shot).   If you have permissions to generate the API Keys, you'll need to switch to the "corporate" account and operate under that account.  My second screen shot (bottom example) shows you how to check to see if you can switch to the corporate account.  If you only have access to your own dashboard (second screen shot - top example), then, you'll need to work with your system administrator to get the API keys generated.   Let me know if you have other questions!

           

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