TI-API: Invalid API call as no apiproduct match found

Andre Humpel

Prodigy 370 points

Hi Team,

Backlog API customer SFO is getting the following error when trying to make a quote API call in the pre environment:

{

"fault": {

"faultstring": "Invalid API call as no apiproduct match found",

"detail": {

"errorcode": "keymanagement.service.InvalidAPICallAsNoApiProductMatchFound"

}}

}

I verified myself that they are using the correct test key and secret by running a quote API call in test using their key and secret. So this doesn't seem to be a key/secret issue. They are correct.

What could be other reasons for this type of error other than the validity of the key and secret?

Thanks.

Andre

over 2 years ago

0 Faye Rainey over 2 years ago

TI__Genius 14886 points

Hi Andre,

This customer is not approved for Quote in the test environment. Please submit the request to have the API added. Thanks!

Regards,

Faye

0 Andre Humpel over 2 years ago in reply to Faye Rainey

TI__Prodigy 370 points

Hi Faye,

thank you. Do you mean request via the Confluence form? Will this not be closed as a duplicate automatically? Or should I modify the existing ticket? I just tried that and reopened the ticket. But it was closed again automatically after 5 minutes.

+1 Faye Rainey over 2 years ago in reply to Andre Humpel

TI__Genius 14886 points

Hi Andre,

Please add a comment to the existing form. A developer on the team will get the response and will manually add the API. We need this for auditing purposes.

Regards,

Faye

0 Faye Rainey over 2 years ago in reply to Faye Rainey

TI__Genius 14886 points

Andre,

I'm closing this thread as the problem has been resolved.

Faye

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TI-API: Invalid API call as no apiproduct match found