TI-API: order error message Cannot place ecommerce order via Apruve at this time.RetStatus:0 ,HTTP client - communication error

Juergen Rennkamp

Prodigy 20 points

Part Number: TI-API

Hello,

out TI-API (order and list) works very well.

For 4 weeks ago I must change my email address from rennkamp@mueller-elektronik.de to juergen_rennkamp@trimble-com

Since last week, our TI-API dosen't akcept oders (paying with Apruve) .

I try to buy 800 part from TPS54060ADGQ

Out API find this ordercode and tells 61181 parts are in stock.

If I buy 800 part via API doder the Error message is:

Response from TI:

{
    "Order": {
        "OrderMessages": [
            {
                "Code": "TI-TXT-034",
                "Type": "ERROR",
                "Message": "Cannot place ecommerce order via Apruve at this time.RetStatus:0 ,HTTP client - communication error"
            }
        ],
        "CustomerPurchaseOrderIdentifier": "204",
        "CustomerPurchaseOrderDate": "2023-08-29T00:00:00Z",
        "SupplierOrderStatus": "Rejected",
        "CustomerSoldToIdentifier": "182xxx",
        "CustomerShipToIdentifier": "182xxx",
        "ShippingCost": 13,
        "LineItems": [
            {
                "SupplierOrderLineItemNumber": 10,
                "CustomerOrderLineItemNumber": 1,
                "SupplierOrderItemStatus": "Rejected",
                "SupplierProductIdentifier": "TPS54060ADGQ",

Can you give an solution, please?

Regarts

Juergen

over 2 years ago

0 Tammy Rawdon over 2 years ago

TI__Genius 9365 points

Hello, let me do some research on this with Apruve team and our Order team and get back to you for this request.

0 Tammy Rawdon over 2 years ago in reply to Tammy Rawdon

TI__Genius 9365 points

Did you switch companies? Your prior developer app is all connected to your prior email for mueller-electronik - different company.

I see you recently have new API app with Trimble and access with team account, checking into the Apruve area to determine next steps.

0 Juergen Rennkamp over 2 years ago in reply to Tammy Rawdon

Prodigy 20 points

Hi Tammy,

It is the same company, since 4 jears we are a daughter from Trimble.

And 4 weeks ago we must change our emails addresses from xx@mueller-elektronik.de to xxx@trimble.com

0 Tammy Rawdon over 2 years ago in reply to Juergen Rennkamp

TI__Genius 9365 points

Hi Juergen, thank you for explaining, I do not see any issues with the requests that I found in our logs that are erroring out, but still looking into it. Have you contacted Apruve to see if they can find an issue with the account?

Have you contacted Apruve to see if there is an email connection in their verification, that is the only thing I can determine at this time. I do see your account name with Apruve as Mueller Elektronik - I do not know if that is what is causing the hiccup, may you check with Apruve support, if email or account name must tie out together.

0 Tammy Rawdon over 2 years ago in reply to Tammy Rawdon

TI__Genius 9365 points

Hi Juergen, we did have an issue with Apruve connection that they resolved. on 9/5 would you kindly try again to see if this is more successful for you.

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TI-API: order error message Cannot place ecommerce order via Apruve at this time.RetStatus:0 ,HTTP client - communication error