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We are unable to validate your checkout profile

John Belmer
Prodigy 70 points


We where trying to send some orders trough the test envoriment, but suddenly we get this error in the response:

"errors": [
{
"errorCode": "ERR-TICOM-ORDER-API-0001",
"type": "Application",
"section": "Orders",
"field": null,
"reason": "We are unable to validate your checkout profile",
"message": "Wait 5 minutes before attempting to resubmit your request. If you are still having issues, connect with TI customer support <https://support.ti.com/csm>",
"data": null
}
]

We have waited about a hour now after the first time we received this error but still we get this error.

We where able to send one or two test orders before this happened.

Can you please check what went wrong?

Kind regards,

John Belmer
Protonic Holland

  • 0
    TI__Genius 9365 points

    Hi John, I do see this error on the test  execcutions,  let us do some more research.  I see the checkout profile is valid,  II know you have placed many successful orders with your checkout profile,  we will need to do some more research to why this is responding this way on the test order API.

  • 0 in reply to Tammy Rawdon
    Prodigy 70 points

    Hi Tammy,

    Thank you for your reply. We will patiently await your follow up ;-).

    Kind regards,

    John Belmer
    Protonic Holland

  • +1 in reply to John Belmer
    Prodigy 70 points

    It seems to work again.
    However, we now get another message:

    "errors": [
    {
    "errorCode": "ERR-TICOM-ORDER-API-0004",
    "type": "Validation",
    "section": "Generic",
    "field": null,
    "reason": "Your company recently purchased LM317HVT/NOPB and must wait 6 days before purchasing again.",
    "message": "Remove the item from your request and resubmit later when the inventory is available to order.",
    "data": [
    {
    "customerLineItemNumber": null,
    "tiPartNumber": "LM317HVT/NOPB",
    "quantity": null,
    "availableQuantity": null,
    "limit": null,
    "waitPeriod": "6"
    }
    ]
    }
    ]

    What are the waiting days? I presume their are no waitings days for an item which doesn't have a limit?

    Kind regards,

    John Belmer
    Protonic Holland

  • 0 in reply to John Belmer
    TI__Genius 10401 points

    Hi John,

    For parts that have order limits, you cannot place another order for the part within 30 days or ordering the limit quantity. The waitPeriod is how long until you are able to order the part again.

    There is no waitPeriod for parts that don't have a limit.

    Best regards,
    Paul

  • 0 in reply to Paul King
    Prodigy 70 points

    Hi Paul,

    The problem is that we get a wait Period for an object what DOESNT have a limit, that is what confused us.

    Best Regards,

    John Belmer

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