After creating an order (T04780183) through the api, a mail came in a moment about its cancellation and that the details of the reason are in the order details on the website. But there is no reason given.
How do we know where the problem is?
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After creating an order (T04780183) through the api, a mail came in a moment about its cancellation and that the details of the reason are in the order details on the website. But there is no reason given.
How do we know where the problem is?
Hi Petr,
Can you send me an image of what you received? Also, are you saying that you received an "email" (to your email address) about the cancellation? Otherwise, please specify how you received notice about the cancellation. Thanks!!!
Regards,
Faye
This is response from the api in create process
{ "orderInfo": { "orderNumber": "T04780183", "cartId": "C378942234", "checkoutProfileId": ".....", "currencyCode": "USD", "orderDate": "2024-01-15T05:43:18Z", "orderEntry": "API", "customerPurchaseOrderNumber": "2024-RAC-0010#1929", "orderStatus": "PROCESSING", "orderedBy": "Petr Neuman", "endCustomerCompanyName": ".....", "application": ".....", "endEquipment": ".....", "intendedForMilitary": false, "isProductionOrder": true, "totalOrderSummary": { "subTotal": 24437.64, "estimatedDiscountAmount": 0, "estimatedShippingCost": 51, "estimatedTaxes": 0, "orderTotal": 24488.64, "estimatedInventoryTransferFee": null }, "discounts": null, "lineItems": [ { "tiLineItemNumber": "0", "customerLineItemNumber": "2", "tiPartNumber": "SN74AHC1G14DBVR", "customerPartNumber": "SN74AHC1G14DBVT", "tiPartDescription": "Single 2-V to 5.5-V inverter with Schmitt-Trigger inputs", "partType": "IC", "htsCode": "", "coCode": "", "quantity": 1000, "shippedQuantity": 0, "unitPrice": 0.022, "netPrice": 22, "dateCode": null, "batchCode": null, "status": "PROCESSING", "fees": null, "discounts": null, "packageInformation": { "carrier": "LARGE T&R", "delivery": [ { "type": "Cut tape", "quantity": 1000 } ] }, "waiverAvailable": "false", "trackingAndShipping": [ { "shippingFreightAccount": "TI", "trackingNumbers": [ { "shippingFromCountryCode": "Shenzhen", "serviceLevel": "International priority", "shipDate": null, "masterTracking": null, "leg1Carrier": null, "leg1Tracking": null, "leg1TrackingURL": null, "leg2Carrier": null, "leg2Tracking": null, "leg2TrackingURL": null } ], "invoices": [], "creditMemo": null } ], "customerItemComments": [ { "message": "my pol:2" } ], "notifications": [] }, { "tiLineItemNumber": "1", "customerLineItemNumber": "4", "tiPartNumber": "SN74LVC1G97DCKR", "customerPartNumber": "SN74LVC1G97DCK", "tiPartDescription": "Configurable Multiple-Function Gate", "partType": "IC", "htsCode": "", "coCode": "", "quantity": 2000, "shippedQuantity": 0, "unitPrice": 0.047, 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"shippingFromCountryCode": "Singapore", "serviceLevel": "International priority", "shipDate": null, "masterTracking": null, "leg1Carrier": null, "leg1Tracking": null, "leg1TrackingURL": null, "leg2Carrier": null, "leg2Tracking": null, "leg2TrackingURL": null }, { "shippingFromCountryCode": "Shenzhen", "serviceLevel": "International priority", "shipDate": null, "masterTracking": null, "leg1Carrier": null, "leg1Tracking": null, "leg1TrackingURL": null, "leg2Carrier": null, "leg2Tracking": null, "leg2TrackingURL": null } ], "invoices": [], "creditMemo": null } ], "customerItemComments": [ { "message": "my pol:9" } ], "notifications": [] }, { "tiLineItemNumber": "14", "customerLineItemNumber": "18", "tiPartNumber": "TPS72325DBVR", "customerPartNumber": "TPS72325DBV_S", "tiPartDescription": "200-mA, negative, adjustable low-dropout voltage regulator with enable", "partType": "IC", "htsCode": "", "coCode": "", "quantity": 150, "shippedQuantity": 0, "unitPrice": 1.979, "netPrice": 296.85, "dateCode": null, "batchCode": null, "status": "PROCESSING", "fees": null, "discounts": null, "packageInformation": { "carrier": "LARGE T&R", "delivery": [ { "type": "Cut tape", "quantity": 150 } ] }, "waiverAvailable": "false", "trackingAndShipping": [ { "shippingFreightAccount": "TI", "trackingNumbers": [ { "shippingFromCountryCode": "Singapore", "serviceLevel": "International priority", "shipDate": null, "masterTracking": null, "leg1Carrier": null, "leg1Tracking": null, "leg1TrackingURL": null, "leg2Carrier": null, "leg2Tracking": null, "leg2TrackingURL": null } ], "invoices": [], "creditMemo": null } ], "customerItemComments": [ { "message": "my pol:18" } ], "notifications": [] }, { "tiLineItemNumber": "15", "customerLineItemNumber": "1", "tiPartNumber": "ADS7951SBRGER", "customerPartNumber": "ADS7951SBRGE_S", "tiPartDescription": "12 bit, 1 MSPS, 8 Channel, Single-Ended, SAR ADC", "partType": "IC", "htsCode": "", "coCode": "", "quantity": 1000, "shippedQuantity": 0, "unitPrice": 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"bankTranferApproverEmail": null, "details": null }, "taxInfo": { "taxExemption": false }, "vatDetails": [ { "type": "DI?", "details": [ { "customerTaxId": ".....", "customerName": null, "registrationAddress": null, "contactPhone": null, "contactMobilePhone": null, "contactEmail": null, "bankName": null, "bankAccountNumber": null } ] } ], "orderComments": [ { "message": "Zalozeno z objednavky: 2024-RAC-0010" }, { "message": "my toid: 1929" } ], "notifications": [] }, "errors": null }
And here's the email that arrived a minute after ordering.
Then the cancellation can also be seen through the api.
{ "orderNumber": "T04780183", "orderDate": "2024-01-15 00:00:00.0", "currencyCode": "USD", "orderEntry": "API", "customerPurchaseOrderNumber": "2024-RAC-0010#1929", "orderStatus": "Cancelled", "orderedBy": "Petr Neuman", "checkoutProfileId": ".....", "isProductionOrder": true, "shippingAddress": { "address1": "....." }, "payment": { "type": "Apruve" }, "hasOrderAdjustments": false, "endCustomerCompanyName": ".....", "application": ".....", "endEquipment": ".....", "intendedForMilitary": false, "totalOrderSummary": { "subTotal": 24437.64, "estimatedDiscountAmount": 0, "estimatedShippingCost": 51, "estimatedTaxes": 0, "orderTotal": 24488.64 }, "notifications": [ { "topic": "Certificate of conformance", "detail": "You can download the certificate of conformance up to 270 days after your shipment date." } ], "lineItems": [ { "tiLineItemNumber": "1", "customerLineItemNumber": "2", "tiPartNumber": "SN74AHC1G14DBVR", "tiPartDescription": "Single 2-V to 5.5-V inverter with Schmitt-Trigger 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"trackingNumbers": [] }, "customerReferenceNum": "SN74LVC1G97DCK" }, { "tiLineItemNumber": "3", "customerLineItemNumber": "15", "tiPartNumber": "TPS51206DSQR", "tiPartDescription": "2A Peak Sink/Source DDR Termination Regulator with VTTREF Buffered Reference for DDR2/3/3L/4", "customerPartNumber": "TPS51206DSQ_S", "customReelIndicator": false, "partType": "IC", "eccn": "EAR99", "status": "Cancelled", "quantity": 1000, "shippedQuantity": 0, "unitPrice": 0.22, "netPrice": 220, "packageInformation": { "carrier": "LARGE T&R", "delivery": [ { "type": "Cut tape" } ] }, "waiverAvailable": false, "trackingAndShipping": { "creditMemo": [], "invoices": [], "trackingNumbers": [] }, "customerReferenceNum": "TPS51206DSQ_S" }, { "tiLineItemNumber": "4", "customerLineItemNumber": "21", "tiPartNumber": "UCC27517DBVR", "tiPartDescription": "4-A/4-A single-channel gate driver with 5-V UVLO and 13-ns prop delay in SOT-23 package", "customerPartNumber": "UCC27517DBV_S", "customReelIndicator": false, 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"tiLineItemNumber": "17", "customerLineItemNumber": "6", "tiPartNumber": "DAC124S085CISD/NOPB", "tiPartDescription": "12-bit, micropower, quad-channel, digital-to-analog converter (DAC) with rail-to-rail output", "customerPartNumber": "DAC124S085CISD_", "customReelIndicator": false, "partType": "IC", "eccn": "EAR99", "status": "Cancelled", "quantity": 550, "shippedQuantity": 0, "unitPrice": 3.596, "netPrice": 1977.8, "packageInformation": { "carrier": "SMALL T&R", "delivery": [ { "type": "Cut tape" } ] }, "waiverAvailable": false, "trackingAndShipping": { "creditMemo": [], "invoices": [], "trackingNumbers": [] }, "customerReferenceNum": "DAC124S085CISD_" }, { "tiLineItemNumber": "18", "customerLineItemNumber": "7", "tiPartNumber": "DAC7558IRHBR", "tiPartDescription": "12-Bit, Octal, Ultralow Glitch, Voltage Output Digital to Analog Converter", "customerPartNumber": "DAC7558IRHB_S", "customReelIndicator": false, "partType": "IC", "eccn": "EAR99", "status": "Cancelled", "quantity": 1000, "shippedQuantity": 0, "unitPrice": 6.39, "netPrice": 6390, "packageInformation": { "carrier": "LARGE T&R", "delivery": [ { "type": "Cut tape" } ] }, "waiverAvailable": false, "trackingAndShipping": { "creditMemo": [], "invoices": [], "trackingNumbers": [] }, "customerReferenceNum": "DAC7558IRHB_S" } ], "billingAddress": { "address1": "....." } }
Hi Petr,
Thanks for these details. I'm going to transition to a private chat with you so that we can exchange more specifics. Thanks again.
Regards,
Faye
Petr,
Per our exchange, I've created a ticket for our developers to add more error messages to be shown on the Order History page. At this time I do not have an estimate on when these changes will occur, but, I have attached the ticket with this thread so that I can respond back to you when work is underway. At this time, I'll move forward with closing this thread.
Best regards,
Faye
Hi Faye,
it happened three times today. Odrers T04791018, T04790735, T04791970.
They were all for material SN74LVC1G97DCKR, which the api claims to have plenty of in stock.
{ "tiPartNumber": "SN74LVC1G97DCKR", "genericPartNumber": "SN74LVC1G97", "buyNowUrl": "https://www.ti.com/product/SN74LVC1G97/part-details/SN74LVC1G97DCKR", "quantity": 217009, "pricing": [ { "currency": "USD", "priceBreaks": [ { "priceBreakQuantity": 1, "price": 0.145 }, { "priceBreakQuantity": 100, "price": 0.094 }, { "priceBreakQuantity": 250, "price": 0.071 }, { "priceBreakQuantity": 1000, "price": 0.047 } ] } ], "futureInventory": [], "description": "Configurable Multiple-Function Gate", "minimumOrderQuantity": 1, "standardPackQuantity": 3000, "exportControlClassificationNumber": "EAR99", "htsCode": "8542390001", "pinCount": 6, "packageType": "SN74LVC1G97DCK_6_SOT-SC70_DCK", "packageCarrier": "CUT TAPE", "customReel": true, "lifeCycle": "ACTIVE" }
But the web interface says there are only 250 in stock.
Hi Petr,
Per our conversation, I'm moving forward with closing this thread. Thanks!
Regards,
Fae
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