TI-API: "errorCode": "TI-SOR-50000" on backlog/orders/test API

Hi Riccardo,

It looks like the test order you created with customerPurchaseOrderNumber 2000-ORPRO-A-2 did not successfully create due to a system down - this is why you would have received a "Pending" orderStatus in response to your order create request. Your order 2000-ORPRO-A-1 returned an OPEN orderStatus when you created it, and your retrieve looks fine for the A-1 order.

If 2000-ORPRO-A-2 had been a production order request, the order create would have been processed when the system came back online. I'm looking into what became of your test order that went to pending.

Can you try sending another order retrieve request for 2000-ORPRO-A-2 and tell me if you continue to receive a 500? I would expect you to receive a 404 if the order was not created, and suspect that the 500 may have been due to the same reason that sent the original order to pending,

Best regards,
Paul

I now receive 404 error:

{ "errors": [ { "errorCode": "TI-TXT-003", "type": "ERROR", "reason": "Invalid customerPurchaseOrderNumber", "message": "customerPurchaseOrderNumber is not valid. No orderNumber was found. Enter a valid customerPurchaseOrderNumber and resubmit the request. For help, contact TI API Support https://api-portal.ti.com/support" } ] }

Thanks

Riccardo,

We're still trying to understand what was occurring during your failed test order creation, but the 404 response for the retrieve is correct since the order was not created.

Best regards,
Paul