TI-API: Customer Hierarchy does not exist for sold to

shir landerer

Part Number: TI-API

Good Morning,

We are getting the following error "Customer Hierarchy does not exist for sold to" when sending backlog/orders request.
The quote request succeeds with the same checkout profile.

Thanks,
Eyal

over 1 year ago

0 Faye Rainey over 1 year ago

TI__Genius 14886 points

Shir,

I'll look into this and provide an update later today.

Regards,

Faye

0 Faye Rainey over 1 year ago in reply to Faye Rainey

TI__Genius 14886 points

Shir,

We discovered a small problem and should have this resolved by tomorrow, 3/7. I'll send you an update on tomorrow. Sorry for the inconvenience.

Regards,

Faye

0 shir landerer over 1 year ago in reply to Faye Rainey

Prodigy 10 points

Faye,
Okay. We'll be on the lookout for your update today.

Thanks,
Eyal

0 Faye Rainey over 1 year ago in reply to shir landerer

TI__Genius 14886 points

Hi Shir,

Please try again and let me know if you're successful.

Regards,

Faye

0 shir landerer over 1 year ago in reply to Faye Rainey

Prodigy 10 points

Hi Faye,

Yes, We can Create and Update orders now. Thank you for your support.
We have another issue with the quote that we created two days ago on 05/03/2024 that has been accepted but its status is still on "pending".
Is it possible for you to look at that as well or should we open a new thread for that?

Thanks again,
Eyal

0 Faye Rainey over 1 year ago in reply to shir landerer

TI__Genius 14886 points

Hi Eyal,

The reason te quote is pending is because your setup was incorrect at the time you sent it. So, the system was unable to complete your request. Please resubmit your request and let me know if you still experience a "pending".

Regards,

Faye

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TI-API: Customer Hierarchy does not exist for sold to