TI-API: Error while retrieve order information by orderNumber

I am trying to get Order status with the backlog API, and getting repy:

{
  "errors": [
    {
      "errorCode": "TI-SOR-50000",
      "message": "System error occurred. Execution ID: execution-c2306515-7eed-41bd-9fa3-5c1e98f09914-2024.05.14 . Contact TI API Support https://api-portal.ti.com/support with the execution ID.",
      "type": "ERROR"
    },
    {
      "errorCode": "TI-SOR-50000",
      "message": "System error occurred. Execution ID: execution-c2306515-7eed-41bd-9fa3-5c1e98f09914-2024.05.14 . Contact TI API Support https://api-portal.ti.com/support with the execution ID.",
      "type": "ERROR"
    },
    {
      "errorCode": "TI-SOR-50000",
      "message": "System error occurred. Execution ID: execution-c2306515-7eed-41bd-9fa3-5c1e98f09914-2024.05.14 . Contact TI API Support https://api-portal.ti.com/support with the execution ID.",
      "type": "ERROR"
    }
  ]
}

Any suggestions?