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TI-API: API Quote - Understanding Full Lifecycle

Matej Tomášek
Prodigy 20 points
Part Number: TI-API

Tool/software:

Dear TI Team,

I am currently working on implementing Backlog API Suite into our Windows application. However, I have encountered some challenges in understanding how the Quote lifecycle operates.

From what I understand, when creating a Quote, the response to the request is generated within 24 hours.

I have a few questions regarding this process:

  1. Does the response get sent directly to the last client that submitted the Quote request?
  2. Why is it not possible for the user to check the status of the Quote by calling get Quotes using the Quote Number?

It wouldn't be practical to keep the Windows application running all day long just to receive the response. For example, in the Subscription API, this was addressed by sending messages to the Customer API (Backlog ordering seems to work similarly).

Your insights on these matters would be greatly appreciated.

Thank you in advance.

  • 0
    TI__Intellectual 1005 points

    Hello,

    Thanks for raising this question to us,

    The quote response is available through retrieve API and you should be able to retrieve with quote number directly through GET at the time of need.

    Please feel free to let me know if any further questions.

    Thanks,

    Patrick

  • 0 in reply to Patrick Huang
    Prodigy 20 points

    Hello, sorry for the late response.

    When I create a Quote and send it via a POST request, the response includes a QuoteStatus field, which can be either Pending or Rejected. However, when I retrieve the same Quote using a GET request, the QuoteStatus field is no longer included in the response. (Following the Quote API Schema)

    Could you please clarify how I would be notified when a Quote with a Pending status is either accepted or rejected?

    Thank you in advance for your assistance.

  • 0 in reply to Matej Tomášek
    TI__Intellectual 1005 points

    Hello Matej,

    Please see below, thanks!

    Best,

    Patrick

    • Quote status:
      • “quoteStatus” indicates whether the quote is accepted or rejected.
      • Item “status” indicates whether an item is pending, bid (priced), or no bid (no price available. 
  • 0 in reply to Patrick Huang
    Prodigy 20 points

    I think that now I understand it correctly. Thank you very much.

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