TI-API: The ASN is not being retrieved even though a partial order has been fully delivered.

Lily Koo

Part Number: TI-API

Tool/software:

When I proceed to retrieve the shipping information using the Advanced Ship Notice (ASN) API, it keeps returning the following error message:

{

"errors" : [

{

"errorCode" : "TI-TXT-007",

"type" : "INFO",

"reason" : "ASN information unavailable at this time",

"message" : "Shipment currently in process. ASN information unavailable at this time. Please try again later. If further assistance is needed, contact TI API Support ( https://api-portal.ti.com/support )."

}

]

}

4 months ago

0 Becky ZHANG 4 months ago

TI__Prodigy 510 points

Hi Lily, Could you help to share the PO#? thanks.

0 Lily Koo 4 months ago in reply to Becky ZHANG

Prodigy 30 points

D293039-A

0 Becky ZHANG 4 months ago in reply to Lily Koo

TI__Prodigy 510 points

Hi Lily, I can see the shipment is still being processed, that's why you will receive the message that ASN information unavailable at this time in the API response.

If you have any concerns from the business perspective, you can also reach out to our CSC team for the orders/shipment status. Thank you!

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TI-API: The ASN is not being retrieved even though a partial order has been fully delivered.