TI-API: TI API Error encountered when retrieving token: 401-Unauthorized

Bertus Visser

Part Number: TI-API

Tool/software:

Dear Mr, Ms,

When clicking on button 'Clear Inputs' in API Excel document, the message appears that says that page is proteced/secured and password is needed. (see attached pdf)

I want to order ASAP. Please assist.Thank you in advance!

API, Excel protected sheet, enter password.pdf

18 days ago

0 Tobias Huber 18 days ago

TI__Prodigy 260 points

Hello Bertus,

Thanks for reaching out!

Actually, I don't see any input in this excel file which you could clear since it's empty already.

But were you able to authenticate successfully with your key and secret?

Thank you!
Best regards,

Tobias

0 Bertus Visser 18 days ago in reply to Tobias Huber

Prodigy 10 points

Hi Thomas,

No.

"Error encountered when retrieving token: 401-Unauthorized"

{
"error": "invalid_client",
"error_description": "client_id or client_secret are not correct",
"error_uri": "See the full API docs at ">api-portal.ti.com/order-api-authentication"
}

0 Tobias Huber 18 days ago in reply to Bertus Visser

TI__Prodigy 260 points

Hello Bertus,

Thanks for the information!

I can see that you didn't create a checkout profile for our Backlog channel yet.

Please go ahead and create a Backlog checkout profile at first.

In case you have any questions or issues please reach out to me via e-mail (t-huber@ti.com).

Thank you!

Best regards,

Tobias

0 Bertus Visser 18 days ago in reply to Tobias Huber

Prodigy 10 points

Dear Tobias, I just send you a email.

0 Tobias Huber 12 days ago in reply to Bertus Visser

TI__Prodigy 260 points

Resolving the chat since communication is via e-mail.

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TI-API: TI API Error encountered when retrieving token: 401-Unauthorized